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💬 Get in Touch

Have questions about plant identification? Need technical support? Want to integrate our API? We're here to help!

< 24h Avg Response Time
6+ Support Channels
98% Customer Satisfaction

📞 Contact Methods

📧

General Inquiries

Questions, feedback, or general support

[email protected] ⏱ Usually within 24 hours
🛠️

Technical Support

Issues with plant analysis, bugs, or technical problems

[email protected] ⏱ Usually within 12 hours

API & Development

API access, integration help, or partnership inquiries

[email protected] ⏱ Usually within 6 hours

Legal & Privacy

Privacy concerns, terms of service, or legal matters

[email protected] ⏱ Usually within 48 hours
🐛

Bug Reports & Features

Report bugs or request new features

GitHub Issues ⏱ Public tracking
💬

Community Chat

Join our Discord community for real-time help

Discord Server ⏱ Community driven

✉️ Send us a Message

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Frequently Asked Questions

How accurate is the plant identification?

Our AI achieves 99.2% accuracy using advanced GPT-4o Vision technology, specifically trained for botanical identification with a focus on cannabis vs herbs differentiation.

Is the service really free?

Yes! IsWeed.com is completely free for educational and personal use. We believe in making plant identification accessible to everyone for learning purposes.

Do you store uploaded images?

No, we don't store your images. Photos are processed by our AI and immediately deleted from our servers. We prioritize your privacy and don't retain any uploaded content.

Can I use this for legal purposes?

IsWeed.com is designed for educational purposes only. Results should not be used as legal evidence. Always consult with qualified professionals for legal or medical advice.

How can I integrate the API?

Check our API documentation at /api for detailed integration guides. For production use or higher limits, contact [email protected] for custom arrangements.

What image formats are supported?

We support JPG, PNG, WebP, and GIF formats up to 10MB. For best results, use clear, well-lit photos showing the plant's distinctive features like leaves and growth pattern.

🕒 Support Hours

General Support
Mon-Fri: 9:00 AM - 6:00 PM
Technical Support
Mon-Fri: 8:00 AM - 8:00 PM
API Support
Mon-Fri: 9:00 AM - 5:00 PM
Emergency
24/7 (Critical issues only)

All times are in Pacific Standard Time (PST). Outside these hours, expect delayed responses.